Guest Services/Accessibility/Customer Service
Stay connected as you travel with free WiFi, courtesy of Windsor International Airport. To activate, select “YQG Hotspot” on your laptop, tablet or smartphone network. Enter your email address and accept the terms of use to enjoy the service.
For the comfort, safety, and security of all Airport passengers and staff, all Non-Service Animals must be kept in an airline-approved traveling kennel while inside of the building. Passengers are advised to contact their airline regarding the rules and regulations with travelling with their pets.
All Service Animals are welcome in the Terminal building. If travelling with a Service Animal, please contact your airline for more information.
A designated pet relief area is located across the entrance to the terminal building adjacent to the short term parking lot. The area is clearly marked and plastic bags and garbage containers are available for disposal. Passengers travelling with service animals or small pets as carry-on can access the pet relief area(s) past security. In order to do so, passengers must speak with their gate agent or respective airline personnel.
Windsor International Airport is subject to the Canadian Transportation Agency Accessible Transportation for Persons with Disabilities Regulations and the provisions of these regulations that apply to it, and the services that it offers to persons with disabilities and any conditions that apply to those services.
Under the regulations, our obligations are to the following sections:
- Part 1 – Requirements Applicable to Transportation Service Providers
- Part 4 – Requirements Applicable to Terminal Operators
If you have any questions or concerns about these requirements, please contact info@yqg.ca or call 519-969-2430 ext. 458.
Download the YQG Accessibility Plan (PDF)
Plan D’Accessibilité YQG 2024 (PDF)
Accessible Parking
Our Short Term and Long Term parking lots are accessible with designated handicap parking spots. These parking spots are strategically placed so the walk from each parking lot is the shortest distance to the terminal. If you require curbside assistance, please fill out our form in the Curbside Assistance tab below. If you would like assistance with your baggage from one of our handicap spots, please email info@yqg.ca or call 519-969-2430 ext. 0.
Accessible Ground Transportation
Vets Cab or Canadian Checker Cab
Accessible transportation is available for passengers. It is recommended you give two hours notice to either taxi company when reserving an accessible taxi.
- Vets Cab – 519-256-2621
- Canadian Checker Cab – 519-254-7777
Transit Windsor
Walkerville 8 bus route brings you through the Walkerville area, and ultimately finishing the route at the Windsor International Transit Terminal downtown Windsor. Carrying baggage will be cramped on the bus, so it is recommended that you carry your baggage on your lap or on the seat next to you. All of Transit Windsor’s buses are accessible with ramps and low floors. Buses can accommodate up two (2) wheelchairs at a time. When both wheelchair spaces are in use, or if the bus is full, the driver cannot board another wheelchair. Oncoming passengers in a wheelchair will have to wait for the next bus.
Car Rentals
Please contact your car rental company to reserve a vehicle that is capable of accommodating your needs.
Accessibility Features within the Terminal
Washrooms
All washrooms inside of the Windsor International Airport have accessible toilets. Our toilets inside of the terminal and also in our departures lounge are equipped with wheelchair accessible stalls and support bars.
Screening Checkpoint
The Canadian Air Transport Security Authority (CATSA) is responsible for screening passengers and their luggage, and also employees of the Airport as well. If you need any information regarding accessibility while entering the screening checkpoint, please click here for CATSA’s page regarding accessibility.
Accessible Seating
We have accessible seating available for passengers and visitors throughout the terminal and in our departures lounge.
Customer feedback can be submitted through our Contact Form.
The Curbside Assistance Program at the Windsor International Airport is designed to support travelers who require extra assistance to and from their flight. At YQG, our Curbside Assistance Program is available to all arriving and departing passengers. We provide any assistance the passenger might need, including baggage drop off and pick up, wheelchair assistance outside and inside of the terminal, and guiding assistance for people who are blind or have low vision. If possible, please have the form filled out 48 hours before your arrival/departure date.
Airport Security
Ensuring the safety and security of our travelers, visitors, and staff is our top priority. YQG works hard to keep you safe and secure whether it’s in the air or on the ground. Security at the Windsor International Airport is achieved via the joint efforts of multiple public and private agencies.
Airport Security can be reached at +1 (519) 969-2430 Ext. 0 and is happy to provide after-hours escorts to vehicles if needed. In the event of an emergency, please dial 9-1-1.
Canadian Air Transport Security Authority (CATSA) is responsible for screening all passengers and their belongings prior to boarding and the screening of non-passengers entering airport restricted areas.
Guests are advised to review the details on current restrictions and screening procedures prior to departure on the CATSA website. Additional information for those traveling with children or medical devices can also be found on the CATSA website.
Inquiries for lost and found items can made at the Airport Terminal Security Office located in the terminal concourse or by contacting Airport Security,
+1 (519) 969-2430 Ext. 0
E-mail: soc@yqg.ca
Please note that all items lost on board an aircraft are the responsibility of the airline. In these cases, please contact the airline you traveled with directly.
Customs and International Travel
Located a short drive from both the Ambassador Bridge and the Windsor-Detroit Tunnel, many international travelers cross the Canada-United States border when traveling to or from Windsor International Airport.
Depending on the time of day, crossing the border can be very simple. To check the most up to date estimated border wait times, please visit one of the links below.
Proof of citizenship is required when crossing the international Windsor-Detroit border. Both a U.S. Passport or a Canadian Passport are the best items to present to customs. Other documents are accepted and a full list can be found online at the Canada Border Services Agency website
For more information on traveling between Canada and the United States, the following links will be helpful.
NEXUS is a joint program between Canada Border Services Agency (CBSA) and United States Customs and Border Protection (CBP) designed to expedite the border clearance process for low-risk, pre-approved travelers into Canada and the United States.
When crossing at a land border, as a NEXUS member, you have access to dedicated NEXUS lanes that allow you to bypass line-ups and enjoy a quick and simplified entry process when traveling back and forth between Canada and the U.S.
The NEXUS card may also be used at a NEXUS kiosk at participating airports as an alternative to a passport when entering the United States and Canada by air. At this time, Windsor International Airport does not currently participate in the NEXUS program for customs clearance.
For additional information on the NEXUS program, and to obtain an application, please consult the Canada Border Services website.
Frequent international flyers who are Canadian or U.S. residents may be eligible to acquire a biometric CANPASS membership that allows expedited customs and immigration clearance into Canada. For additional information on the CANPASS program, and to obtain an application, please consult the Canada Border Services website.
Recognized as one of the great engineering wonders of the world, the Detroit-Windsor tunnel is the only underwater tunnel that crosses international borders in the entire world. The tunnel, less than a mile in length, connects the downtown cores of the City of Windsor and Detroit.
For additional information including vehicle usage rates, please visit the Detroit-Windsor Tunnel website.
A distinctive landmark on the Windsor-Detroit skyline, the Ambassador Bridge is a true engineering feat. It is a tolled suspension bridge across the Detroit River connecting Detroit, Michigan, United States, with Windsor, Ontario, Canada. At 2,300 meters (7,500 feet) in length, the Ambassador Bridge serves as longest international suspension bridge and a vital transportation link. The lights on the bridge’s cables, which is visible at night for miles in every direction, creates a dramatic presence and shines as vivid testimony to its continued strength.
For additional information, please visit the Ambassador Bridge website.
Transit Windsor operates a cross-border service through the Windsor-Detroit Tunnel, seven days a week. Transit schedules, maps, fares, and routes are available online.