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Frequently Asked Questions

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Travel Information

Can you provide information on security ID requirements and approved carryon items?

Please contact your airline or visit the Canadian Air Transport Security Authority for information on carry-on items and security related issues at airports.

How early should I arrive at YQG before my scheduled flight?

Please contact your airline directly to confirm recommended timelines in regards to when you should arrive at the airport.

Where do I find information regarding Air Passenger Protections and Regulations?

Information on the Canadian Transportation Agency’s (CTA) Air Passenger Protection Regulations can be found at the Government of Canada’s website.

Which airlines serve Windsor International Airport (YQG)?

Year-round and seasonal service to/from YQG is offered by various airlines including Air Canada, WestJet, Porter and Sunwing. Information on airlines serving YQG can be found here.

How can I check on the arrival/departure status of a flight?

Flight information (Arrival/Departure status) can be found on our website here. Individual airlines also offer flight status updates on their respective website.

Are there regulations when travelling with cannabis?

Information on traveling with cannabis can be found online at the Government of Canada’s website. We encourage all travelers to educate themselves prior to coming to the airport.

Are there hotels located near the airport?

A list of local hotel accommodation information can be found here.

Can you provide information about border crossings and customs?

Customs information can be found on our Customs & International Travel section of our Guest Services, Security & Customs page. Average border crossing wait times are also listed on this page for your convenience.

What identification items are needed to cross the border into Canada?

Information can be found in the Clearing Customs section of our website. Proof of citizenship is required when crossing the Canada-US border. Both a U.S. Passport or a Canadian Passport are the best items to present to customs. Please visit this link for full information.

Airport Information

What are the hours of operation for the administrative offices of Windsor International Airport (YQG)?

Administrative offices are open Monday to Friday (except holidays) from 8:30 a.m. to 4:30 p.m.

How do I contact Airport Administration?

Airport administration can be reached via phone at +1 (519) 969-2430 or via email at info@yqg.ca. Full contact information is available on our contact page.

What time zone is the Windsor International Airport (YQG) located?

The Airport is located in the Eastern Standard Time (EST) zone.

How can I contact lost and found at YQG?

Inquiries for lost and found items can made at the Airport Terminal Security Office located in the terminal concourse or by contacting Airport Security, +1 (519) 969-2430 Ext. 0 or via email: soc@yqg.ca

For any items left on board an aircraft, please contact the airline you traveled with directly via the numbers found on our airline page.

Is there free internet/wireless access at Windsor International Airport (YQG)?

YQG offers complimentary Wi-Fi access throughout the airport terminal. To activate, select “YQG Hotspot” on your laptop, tablet or smartphone network. Enter your email address and accept the terms of use to enjoy the service.

What ground transportation is available at the airport?

Please visit our Parking and Ground Transportation section for a complete list of options.

How much does parking cost at YQG?

Visit the airport’s parking page for current parking rates and additional details.

Do you have an ATM in the terminal?

The Airport does not have an ATM at the terminal. The Airport accepts credit, debit or cash for parking and food services.

Can I escort a minor traveling alone or individual needing assistance to their gate?

Please check with your airline directly about conditions that would allow for passenger escort. Airline contact information can be found here.

Other

How do I advertise my company at the Windsor International Airport?

Information on advertising in the terminal can be found here.

Where can I find out what current employment opportunities with YQG are available?

Please visit our Job listing link.