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Guest Services, Security & Customs

Learn more about COVID Travel Restrictions between the U.S. and Canada:

Guest Services

Wi-Fi Access

Stay connected as you travel with free WiFi, courtesy of Windsor International Airport. To activate, select “YQG Hotspot” on your laptop, tablet or smartphone network. Enter your email address and accept the terms of use to enjoy the service.

Pets

For the comfort, safety and security of all airport passengers and staff, all pets must be kept in airline-approved traveling kennels while inside the terminal building. Guests are advised to contact their airline carrier for specific rules and regulations when traveling with pets.

Accessibility for All

Windsor International Airport provides barrier-free accessibility for people of all physical abilities. Convenient handicap parking spaces are reserved in parking lots, all located within less than 5 meters of the airport terminal.

Upon request, airline carriers will provide wheelchair assistance to any passenger who needs it. Wheelchairs can be reserved in advance by calling your airline directly.

Security

Ensuring the safety and security of our travelers, visitors, and staff is our top priority. YQG works hard to keep you safe and secure whether it’s in the air or on the ground. Security at the Windsor International Airport is achieved via the joint efforts of multiple public and private agencies.

Airport Security can be reached at +1 (519) 969-2430 Ext. 0 and is happy to provide after-hours escorts to vehicles if needed. In the event of an emergency, please dial 9-1-1.

Passenger Screening

Canadian Air Transport Security Authority (CATSA) is responsible for screening all passengers and their belongings prior to boarding and the screening of non-passengers entering airport restricted areas.

Guests are advised to review the details on current restrictions and screening procedures prior to departure on the CATSA website. Additional information for those traveling with children or medical devices can also be found on the CATSA website.

Lost and Found

Inquiries for lost and found items can made at the Airport Terminal Security Office located in the terminal concourse or by contacting Airport Security,

+1 (519) 969-2430 Ext. 0
E-mail: soc@yqg.ca

Please note that all items lost on board an aircraft are the responsibility of the airline. In these cases, please contact the airline you traveled with directly.

Customs and International Travel

Crossing the Border is Just Plane Easy

Located a short drive from both the Ambassador Bridge and the Windsor-Detroit Tunnel, many international travelers cross the Canada-United States border when traveling to or from Windsor International Airport.

Border Wait Times

Depending on the time of day, crossing the border can be very simple. To check the most up to date estimated border wait times, please visit one of the links below.

Canada Border Services Agency

U.S. Customs and Border Protection

Clearing Customs

Proof of citizenship is required when crossing the international Windsor-Detroit border. Both a U.S. Passport or a Canadian Passport are the best items to present to customs. Other documents are accepted and a full list can be found online at the Canada Border Services Agency website

For more information on traveling between Canada and the United States, the following links will be helpful.

U.S. Department of State

Canada Border Services Agency

Nexus and CANPASS Options

NEXUS is a joint program between Canada Border Services Agency (CBSA) and United States Customs and Border Protection (CBP) designed to expedite the border clearance process for low-risk, pre-approved travelers into Canada and the United States.

When crossing at a land border, as a NEXUS member, you have access to dedicated NEXUS lanes that allow you to bypass line-ups and enjoy a quick and simplified entry process when traveling back and forth between Canada and the U.S.

The NEXUS card may also be used at a NEXUS kiosk at participating airports as an alternative to a passport when entering the United States and Canada by air. At this time, Windsor International Airport does not currently participate in the NEXUS program for customs clearance.

For additional information on the NEXUS program, and to obtain an application, please consult the Canada Border Services website.

Frequent international flyers who are Canadian or U.S. residents may be eligible to acquire a biometric CANPASS membership that allows expedited customs and immigration clearance into Canada. For additional information on the CANPASS program, and to obtain an application, please consult the Canada Border Services website.

Detroit-Windsor Tunnel

Recognized as one of the great engineering wonders of the world, the Detroit-Windsor tunnel is the only underwater tunnel that crosses international borders in the entire world. The tunnel, less than a mile in length, connects the downtown cores of the City of Windsor and Detroit.

For additional information including vehicle usage rates, please visit the Detroit-Windsor Tunnel website.

Ambassador Bridge

A distinctive landmark on the Windsor-Detroit skyline, the Ambassador Bridge is a true engineering feat. It is a tolled suspension bridge across the Detroit River connecting Detroit, Michigan, United States, with Windsor, Ontario, Canada. At 2,300 meters (7,500 feet) in length, the Ambassador Bridge serves as longest international suspension bridge and a vital transportation link. The lights on the bridge’s cables, which is visible at night for miles in every direction, creates a dramatic presence and shines as vivid testimony to its continued strength.

For additional information, please visit the Ambassador Bridge website.

Transit Windsor

Transit Windsor operates a cross-border service through the Windsor-Detroit Tunnel, seven days a week. Transit schedules, maps, fares, and routes are available online.